S³ will enhance the functions of your organisation by keeping control of the service or request process from the point where the request first comes into your organisation to the point of completion.   In doing so, S³ will ensure that service levels and other deadlines are met by giving prompts to the current owner of the request when actions are expected to be taken. This will help your company to guarantee that all of your customers’ requests are dealt with within the specified timeframe. All of the information that relates to specific requests can be added to S³ in any format. By ensuring all parties in your organisation can access the same "picture" and optionally share that information with the customer on-line, S³ relieves the status chasing workload for your contact centre agents, improves consistency within your organisation and improves the customers service experience.   S³ also supports the different authorisation levels that are specified by you. For example, when the amount spent on a certain request reaches a particular threshold, authorisation will be required from your customer, or a higher level of your organisation, before work on the request can progress. This presents your organisation with greater control over the financial limitations of certain projects, making sure that your customers’ requests are handled within budget, or that the correct authorisation has been given if projects go over budget. The above factors will come together in one product to provide your company with an invaluable tool for handling service requests within the timeframe and financial limitations specified in your service promise. The result of which will leave your customers completely satisfied with the service process, increasing the chances of repeat business in future.