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At ennovation limited,
we recognise the right of our customers to complain and indeed welcome complaints
as a valuable form of feedback about our services. We are committed to using
information gained from complaints to help drive forward improvements to
services and to better meet the needs of our customers.
If you have any complaints or comments that you would like to make concerning our service, they may be e-mailed to: customerservice@ennovation.co.uk Alternatively you can call us on 01283 569769 9am-5.30pm Mon-Thurs and 9am-5pm Fri, or write to us at: ennovation limited Complaints will be recorded and acknowledged within 5 working days. Where the complaint cannot be resolved immediately, you will be provided with a written acknowledgement that details the name of the contact officer, a phone number, e-mail address, and date by which you can expect to receive a full response. Where a full response cannot be provided for whatever reason, you will be sent an interim response informing you of current progress. We regularly check this system to ensure that it works and is continually
improving; any comments regarding our website or service are greatly appreciated.
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