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Client:
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BT/Lloyds TSB |
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Problem:
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BT services and supports the Lloyds TSB voice and data
network, one of the largest private networks in Europe. Since almost
all of the banks other systems utilise this network for service delivery
it is crucial that both BT and Lloyds TSB staff have access to all
the latest information regarding the Network to maintain critical
service levels and to enable disparate teams to be working on changes
and repairs to various parts of the network at any one point in time. |
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Solution:
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ennovation has developed a secure Extranet allowing
the managed services group in BT to share documentation and data driven
diagrams with Lloyds/TSB staff. |
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Products:
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I³ Information Centre |
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Benefits:
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This application has dramatically reduced the timescales
for publishing network changes resulting in higher quality service
and greater responsiveness by BT. |
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