Client:
   ICE - International Card Enterprises
     
Problem:
   By consolidating and managing Fuel Card transactions across Europe on behalf of major Oil Companies, International Card Enterprises (now owned by RED plc) was regularly distributing huge volumes of paper based account statements with the consequent costs, delays and in-convenience of traditional postage services - especially across national boundaries. As a result client perception of service and critically cash collection from accounts had become a major issue for the business.
     
   
     
Solution:
   This system accepts high-volume billing data of fuel card transactions and presents it for viewing, comment and approval through browsers. The result is fast approval turn-round and elimination of large volumes of paper.
     
Products:
   OMX
     
Benefits:
   The availability of web based access to billing information has not only impacted account holder perception of service and reduce delays enabling faster cash collection but has also had a major impact on call centre responsiveness, allowing customer representatives to instantly access account billing information to address customer queries without recourse to the off-line paper and CD Rom image based archives.