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Client:
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BT/Bank of Scotland |
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Problem:
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As a strategic service partner BT looks after the Bank’s
voice and data network. These activities span a wide range of day-to-day
changes and major project initiatives with typically several thousand
service requests ongoing at any one point in time. The need for a
close working relationship between teams at the Bank and at BT demanded
improved information flows and consistency over traditional methods. |
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Solution:
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ennovation implemented a secure Extranet to act as an
interface between the Bank of Scotland and BT, one of the Bank’s
major outsource suppliers. The system provides online creation, tracking
and reporting of Network Change Requests, ordering of approved products
and services from an agreed catalogue and an information centre to
act as a structured, searchable repository with controlled visibility
and access for both reference and working document sets between the
organisations. |
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Products:
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S³ Service Manager, OrderPoint, I³ Information
Centre |
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Benefits:
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Service levels and consistency were improved, reductions
in resources spent chasing progress and enhanced levels of management
information were achieved alongside an estimated saving of over 5
man years of effort in the first year of implementation. |
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